Returns & Refunds
Returns & Refunds
📅 Return period
Returns are accepted within 14 days of delivery. Items must be unused and in their original packaging. Return shipping costs are the responsibility of the customer, except in cases of defective or damaged items.
✅ Conditions for a return
In order for a return to be accepted, the item must:
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be in the same condition as when you received it
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be unused, unopened and undamaged
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all labels included
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are in the original packaging
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include a receipt or proof of purchase
📨 Initiate return
To initiate a return, please contact us at:
📧 info@lcharme.de
Returns should be sent to the following address:
📦 Vilniusstr. 31 , 80992 München, Germany
Once your return has been accepted, we will send you a return label and detailed instructions for the return.
The return shipping costs are the responsibility of the customer, except in cases of defective or damaged items.
⚠️ Returns without prior request will not be accepted.
❗ Damage & Problems
Please check your order immediately upon receipt.
Contact us immediately if:
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the item is damaged
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you received the wrong item
This way we can solve the problem as quickly as possible.
🚫 Exceptions – Items without right of return
The following items are excluded from returns :
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Custom-made or personalized products
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Opened or already used fragrance products (e.g., room fragrance sticks, sprays)
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Sale items or vouchers
Please contact us if you have any questions about specific products.
🔄 Exchange
If you would like a different item, please return the item you received.
Once the return has been accepted, you can place a new order.
🇪🇺 Right of withdrawal in the EU – 14 days
If you are ordering from an EU country , you have the legal right to cancel your order within 14 days without giving any reason .
The return policy remains as described above.
💶 Refunds
Once we have received and inspected your return, you will receive:
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a notification via email
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If approved: a refund within 10 working days to your original payment method.
Please note:
It can take up to 15 business days for your bank or credit card provider to process the refund.
If you have not received a refund after this time, please contact us again:
📧 info@lcharme.de
We’re happy to help before you order—message us for a personal scent recommendation to ensure the perfect choice.