Frequently Asked Questions
Here we share answers to the most frequently asked questions about our handcrafted candles and diffusers, with a focus on the details that make the difference.
Are your candles and diffusers vegan?
Yes. Our products are made exclusively from carefully selected, vegan ingredients of plant origin. Safety and quality are our top priorities, which is why we use fragrance compositions that comply with IFRA standards.
The vegan claim refers to the product content, while the packaging is designed as an aesthetic and protective part of the overall experience.
What ingredients do you use in your products?
In our candles and diffusers, we use only carefully selected, high-quality ingredients.
Our candles are made from 100% natural plant-based waxes (coconut and rapeseed), with no paraffin. The wicks are made from cotton and linen, with no chemical additives.The fragrance compositions are vegan, free of parabens and phthalates, and comply with IFRA standards.
Our diffusers contain a non-toxic, biodegradable base, designed to release fragrance evenly and over a long period of time.
Do you use synthetic fragrance oils?
Our fragrance compositions are developed in collaboration with renowned European perfumers, with a particular focus on safety, refinement and long-lasting scent.
We use carefully formulated, vegan fragrance oils that are not tested on animals and are free from parabens and phthalates. All fragrances comply with IFRA standards and are safe for indoor spaces.
This approach allows us to create stable and well-balanced fragrance, without compromising on quality or wellbeing.
What does it mean that your products are made in small batches?
We make our candles and diffusers by hand, in small batches, so we can give each product our full attention – from preparing the ingredients to the final detail.
This approach allows us to ensure consistent quality, carefully control every step of the process, and create a fragrance experience that carries an aura of quiet elegance.
Where are your products made?
All L’Charmé products are created in a small family workshop. We work slowly and thoughtfully, guided by the belief that true luxury means time, attention, and an honest relationship with what we create – and with the people who use it.
How long does your candle burn?
With proper use, our candle can burn for up to 50 hours. The burn time depends on the conditions of use and on following the recommended instructions, which help to keep the flame stable and the fragrance evenly present throughout the entire burning time.
How long does a reed diffuser last?
The duration of a diffuser depends on the bottle size, the number of reeds used and the conditions in the room. Our 100 ml diffusers are designed to release fragrance slowly and evenly, and on average last up to three months or longer, depending on how they are used and the surrounding environment.
How should I use the candle correctly?
When lighting the candle for the first time, allow the wax to melt evenly all the way to the edge of the glass to ensure an even burn. Before each subsequent lighting, trim the wick to approximately 5 mm.
Do not let the candle burn for more than 4 hours at a time and always use it on a stable, heat-resistant surface, away from drafts, and never leave a burning candle unattended. This helps to ensure a safe, clean and long-lasting fragrance experience.
How should I use the diffuser correctly?
Remove the protective cap and insert the supplied reeds into the bottle. You can adjust the intensity of the fragrance by changing the number of reeds or by turning them occasionally.
Place the diffuser on a stable surface, away from direct sunlight and heat sources. The
fragrance develops gradually and becomes fully noticeable within 24 hours, creating an even
and pleasant atmosphere in the room.
How and where should I store the candle when it is not in use?
The candle is best stored in a cool, dry place at a temperature between 19 and 23 °C, protected from direct sunlight.
We recommend keeping it in its original packaging to help preserve the fragrance for longer and maintain its full depth.
I can see small cracks on the surface of the candle – is that normal?
Yes. With candles made from natural plant-based waxes without additives, small changes on the surface may occasionally appear. They are most often caused by temperature variations during transport or storage.
Why does a dark form on the wick after burning?
The formation of a dark residue on the wick is a natural occurrence with candles made from plant-based waxes and is commonly referred to as “mushrooming.” A small amount of this residue is completely normal.
To ensure a clean and safe burn, we recommend trimming the wick to approximately 5 mm before each use. This helps reduce black smoke, prevents an excessively large flame, and keeps the wax surface neat.
You can use a dedicated wick trimmer or regular scissors to trim the wick.
A tunnel has formed on my candle after a few burns – is that normal?
Tunnelling can occur if, during the first burn, the candle was not allowed to burn long enough for the wax to melt evenly all the way to the edge of the glass. With natural plant-based waxes, this is a completely common occurrence.
To help prevent this, we recommend letting the candle burn long enough on the first use for the entire surface of the wax to melt. If a tunnel has already formed, the candle can still be used normally, and with proper burning the surface will gradually even out over time.
Your diffusers are vegan – does that mean no special care is required?
No. Although our diffusers are vegan, we still recommend careful handling. Keep the diffuser out of reach of children and pets, and ensure that the liquid does not spill onto plastic or other sensitive surfaces.
In case of contact with skin, we recommend rinsing the affected area thoroughly with water.
Can the packaging be recycled or reused?
Yes. The glass containers of our candles and the bottles of our diffusers can be recycled or reused. They are designed to last even after the product has been used up.
Are your products suitable as a gift?
Yes. Our products are carefully designed to be gifts that leave a lasting impression – simple, refined and personal. They are especially appreciated when chosen in their personalized version.
Do you offer personalized candles and diffusers?
Yes. We offer personalized candles and diffusers with laser engraving, carried out in our own workshop. The engraving can be applied to the candle glass or to the lid, depending on the selected design.
Each personalization is created according to your chosen theme – whether as a gift, for a special occasion or for corporate orders. Every personalized piece is crafted with the same care and precision as our regular collections.
Any questions? We are happy to assist you personally.
We are a small family label and take the time to answer every request individually – be it for orders, personalized requests or special gift ideas.
If this concerns an existing order, please provide your order number so we can assist you quickly.
Email: info@lcharme.de


