When exercising your statutory right of withdrawal, you are responsible for the direct costs of returning the goods.

If an item has been delivered damaged, defective, or incorrect, please contact us at info@lcharme.de.

To help us process your request more quickly, we kindly ask you to provide photos of the affected item and the shipping packaging, if possible.

We carefully review every complaint and work with you to determine the next steps.

If the issue is covered by statutory warranty rights, we will cover the necessary return shipping costs.

As a general rule, damage caused by improper handling after delivery is not covered by statutory warranty rights. Your statutory consumer rights remain unaffected.

Please handle our products with care and package them as securely as possible for return shipping to prevent damage during transport.

You may inspect the goods to the extent necessary to establish their nature, characteristics, and functionality.

If a product loses value due to handling beyond what is necessary for such inspection, we may claim compensation for the loss in value under the conditions provided by law. This applies, for example, in cases of damage or use beyond what is necessary for inspection.

Please use the original packaging whenever possible. Your statutory right of withdrawal remains unaffected.

Further details can be found in our withdrawal policy.

If an item arrives damaged, defective, or incorrect, please contact us as soon as possible at info@lcharme.de.

Please provide your order number and a brief description of the issue. Photos of the affected product and the shipping packaging will help us assess the situation more quickly.

We will carefully review your complaint and coordinate the next steps with you.

If the issue is covered by statutory warranty rights, you are entitled to your rights under the law. We will cover the necessary return shipping costs.

Your statutory warranty rights remain fully unaffected.

Personalized products that are made according to your individual specifications or feature a personal engraving are generally excluded from the statutory right of withdrawal pursuant to Section 312g (2) No. 1 of the German Civil Code (BGB), provided that the legal requirements for this exclusion are met.

This applies, for example, to scented candles with a custom name engraving or a personal message.

If a personalized item arrives damaged, defective, or not as ordered, please contact us at info@lcharme.de.

Your statutory warranty rights, of course, remain unaffected.

In the event of a valid exercise of your statutory right of withdrawal, we will refund the corresponding payments without undue delay and no later than 14 days after receiving your notice of withdrawal.

We may withhold the refund until we have received the goods back or you have provided proof that you have returned the goods, whichever occurs first.

Refunds will generally be issued using the same payment method you used for your original order.

We do not charge any additional fees for refunds.

Further information can be found in our Withdrawal Policy.