Returns & Refunds
Returns & Refunds
📅 Return period
Returns are possible within 14 days after receiving the goods. The items must be unused, unopened, undamaged, and in their original packaging.
The buyer is responsible for the return shipping costs, except in cases of incorrect, faulty, or damaged delivery.
✅ Return Requirements
To be accepted for a return, the item must:
be in the same condition as when you received it
be unused, unopened, and undamaged
include all labels
be in its original packaging
include proof of purchase or order confirmation
Opened or used fragrance products cannot be returned for hygiene reasons.
📨 How to Start a Return
To start a return, please contact us at:
📧 info@lcharme.de
Returns must be sent to the following address:
📦 Vilniusstr. 31, 80992 Munich, Germany
After your request, we will send you further return instructions.
Please note: The return shipment is at the buyer’s expense, except in cases of incorrect, faulty, or damaged delivery.
⚠️ Returns without prior request will not be accepted.
❗ Damages & Issues
Please check your order immediately after receiving it.
Contact us immediately if:
the item is damaged
you received the wrong item
a product arrived faulty
This allows us to resolve the issue as quickly as possible.
🚫 Exceptions – Items That Cannot Be Returned
The following items are excluded from returns:
custom-made or personalized products
opened or already used fragrance products, such as reed diffusers or scented candles
Please contact us if you are unsure about a specific product.
🔄 Exchanges
If you would like a different item, please return the item you received first.
An exchange is only possible if the item is unopened, unused, undamaged, and in its original packaging.
Once the return has been accepted, you can place a new order.
🇪🇺 Right of Withdrawal in the EU – 14 Days
If you order from an EU country, you have the legal right to withdraw from your order within 14 days without giving any reason.
The return conditions described above remain applicable.
💶 Refunds
Once we have received and inspected your return, you will receive an email notification.
If approved, the refund will be issued to your original payment method within 14 days.
Please note: Depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.
If you have not received your refund after this period, please contact us again at:
Email: info@lcharme.de
We are happy to advise you before your purchase — feel free to write to us if you need help choosing the right fragrance